Company Filing History:
Years Active: 2025
Title: Michael Ian Stomar: Innovator in Contact Center Technology
Introduction
Michael Ian Stomar is a notable inventor based in Rocklin, CA (US). He has made significant contributions to the field of contact center technology. His innovative approach focuses on optimizing the routing of contact center requests to enhance efficiency and customer satisfaction.
Latest Patents
Stomar holds a patent for "Dynamic routing of contact center requests." This invention involves receiving a contact center request at a customer datacenter. It determines respective factors for available agents, including agent-specific factors, environmental factors, and agent-cost factors. The invention also involves obtaining respective weights for these factors and selecting at least one agent based on these weights. The contact center request is then routed to the selected agent. The weights can be obtained through a user interface or from a machine-learning model trained to output the weights. This patent showcases Stomar's commitment to leveraging technology for improved customer service.
Career Highlights
Michael Ian Stomar is currently employed at Zoom Communications, Inc. His work at this leading company in communication technology allows him to apply his innovative ideas in a practical setting. Stomar's contributions are instrumental in enhancing the efficiency of contact centers, which are crucial for customer interaction.
Collaborations
Some of Stomar's coworkers include William Thomas Bernabe and Benjamin Joseph DeStephen. Their collaboration in the field of contact center technology further strengthens the innovative environment at Zoom Communications, Inc.
Conclusion
Michael Ian Stomar is a pioneering inventor whose work in dynamic routing of contact center requests exemplifies the intersection of technology and customer service. His contributions continue to shape the future of communication in the industry.