Company Filing History:
Years Active: 2017-2021
Title: Michael Geller: Innovator in SMS Technology
Introduction
Michael Geller is an accomplished inventor based in Brooklyn, NY. He has made significant contributions to the field of communication technology, particularly in the integration of SMS functionality for customer service applications. With a total of four patents to his name, Geller's work has the potential to enhance how businesses interact with their customers.
Latest Patents
Geller's latest patents include a "System and method for utilizing SMS functionality to schedule follow-up." This invention facilitates the scheduling of responses to text messages directed to landlines by maintaining a registration of a handler system with a text hub. The text hub intercepts messages and routes them to a call center server system, where a text processor identifies the sender and schedules follow-up communications.
Another notable patent is the "System and method for implementing SMS texting as a customer service channel." This invention integrates SMS texting into social media platforms for customer service support. It involves maintaining a registration of a handler system with a text hub, receiving text messages directed to a dedicated customer service landline, and forwarding these messages to a customer service platform for response formulation.
Career Highlights
Michael Geller is currently employed at JPMorgan Chase Bank, N.A., where he applies his innovative ideas to improve customer service and communication processes. His work in the banking sector showcases the importance of technology in enhancing customer interactions and operational efficiency.
Collaborations
Geller has collaborated with notable colleagues, including Richard H. Hogrogian and Mamta Ossan. These partnerships have likely contributed to the development and refinement of his innovative ideas.
Conclusion
Michael Geller is a prominent inventor whose work in SMS technology is paving the way for improved customer service solutions. His patents reflect a commitment to innovation and a deep understanding of communication needs in modern business environments.