Company Filing History:
Years Active: 2004
Title: Michael Daniel Santivenere: Innovator in Service Delay Management
Introduction
Michael Daniel Santivenere is an accomplished inventor based in Austin, TX (US). He has made significant contributions to the field of service management through his innovative patent. His work focuses on improving customer experience by accurately predicting service delays.
Latest Patents
Santivenere holds a patent for a "Method and apparatus to determine mean time to service." This invention captures actual service data during service at an establishment, allowing for the calculation of expected service delays. By utilizing sensors and data processing systems, the patent enables establishments to provide prospective customers with projected service delays based on historical data and relevant characteristics.
Career Highlights
Santivenere is associated with International Business Machines Corporation (IBM), where he applies his expertise in service management technologies. His innovative approach has garnered attention in the industry, showcasing his ability to enhance operational efficiency.
Collaborations
Some of his notable coworkers include Kenneth C Knapp and Michael J Sullivan, who have contributed to various projects alongside Santivenere.
Conclusion
Michael Daniel Santivenere's work exemplifies the intersection of technology and customer service. His patent not only addresses service delays but also enhances the overall customer experience in establishments. His contributions continue to influence the field of service management.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.