Michael D Hurd

Title: Innovations by Michael D Hurd

Introduction

Michael D Hurd is an accomplished inventor based in Flower Mound, TX (US). He holds three patents that showcase his expertise in telecommunications and call routing systems. His innovative contributions have significantly impacted the efficiency of call center operations.

Latest Patents

One of his latest patents is a system for routing calls to call centers. This system includes multiple call centers connected to a public switched telephone network, which supports caller identification and transfer features. The system utilizes a trunk interface to receive calls and a database to store customer profile information. A processor identifies the customer and selects the appropriate call center based on the retrieved information, ensuring efficient call routing.

Another notable patent is a method and system for transferring calls and call-related data. This system involves a first call distribution circuit that receives a service call comprising a voice component. It generates a data component related to the voice component and transfers both components between different call distribution circuits. This innovation enhances the integration of voice and data in service calls.

Career Highlights

Throughout his career, Michael D Hurd has worked with several companies, including Teknekron Infoswitch Corporation and E-Talk Corporation. His experience in these organizations has contributed to his development as a leading inventor in the telecommunications field.

Collaborations

Michael has collaborated with notable professionals, including Michael J Maloney and Bruce L Hitson. These partnerships have fostered innovation and the advancement of technology in their respective fields.

Conclusion

Michael D Hurd's contributions to the field of telecommunications through his patents demonstrate his commitment to innovation and efficiency. His work continues to influence the way calls are managed and routed in call centers today.