Melissa Schroder Viscomi

Title: Innovations by Melissa Schroder Viscomi

Introduction

Melissa Schroder Viscomi is an accomplished inventor based in Exton, PA (US). She has made significant contributions to the field of financial technology, particularly in enhancing customer engagement through innovative systems and methods. With a total of 2 patents, her work focuses on utilizing quantitative receptiveness analysis to optimize interactions between financial institutions and their customers.

Latest Patents

Melissa's latest patents include "Systems and methods for facilitating optimal customer engagement via quantitative receptiveness analysis and presentation." This patent describes a financial institution computing system that incorporates an account database containing various transaction parameters related to a customer's financial account. The system features a receptiveness metrics circuit designed to extract these parameters and determine receptiveness metrics that indicate the likelihood of a customer converting an interaction. The interaction includes an avatar representing an aged version of the customer, and the system is structured to transmit this interaction at an optimal time based on the receptiveness metrics.

Another notable patent is "Systems and methods for facilitating optimal customer engagement via quantitative receptiveness analysis." This invention also involves a financial institution computing system with an account database and a receptiveness metrics circuit. The circuit extracts transaction parameters and determines receptiveness metrics that indicate the likelihood of customer engagement. The interaction generation circuit then transmits the interaction to the customer at an optimal time based on these metrics.

Career Highlights

Melissa currently works at Wells Fargo Bank, N.A., where she applies her expertise in financial technology to develop innovative solutions. Her work has been instrumental in improving customer engagement strategies within the banking sector.

Collaborations

Melissa has collaborated with notable colleagues, including Wayne Barakat and Michael Fitzpatrick, to further enhance the effectiveness of her inventions and contribute to the advancement of financial technology.

Conclusion

Melissa Schroder Viscomi's innovative work in financial technology demonstrates her commitment to improving customer engagement through advanced systems and methods. Her contributions are paving the way for more effective interactions between financial institutions and their customers.