Mayur Bhalke

Title: Mayur Bhalke: Innovator in Contact Center Evaluation Systems

Introduction

Mayur Bhalke is a notable inventor based in Pune, India. He has made significant contributions to the field of contact center evaluation systems. His innovative approach focuses on enhancing the efficiency of evaluation forms used in assessing agent performance.

Latest Patents

Mayur holds a patent for a "System and method of efficient selection of evaluation form." This invention involves a sophisticated process that includes receiving a recorded interaction between a customer and a contact center agent. It retrieves or determines an interaction divergence range for various interaction parameters. The invention calculates a form divergence determinant (FDD) score for multiple evaluation forms, where a lower FDD score indicates a more suitable evaluation form for the recorded interaction. The system filters out evaluation forms with an FDD score exceeding a predefined threshold and ranks the remaining forms based on their FDD scores. Finally, it provides a list of the ranked evaluation forms to the supervisor of the contact center agent. This patent showcases Mayur's commitment to improving customer service interactions.

Career Highlights

Mayur Bhalke is currently employed at Nice Ltd, where he continues to develop innovative solutions for contact centers. His work focuses on creating systems that enhance the evaluation process, ultimately leading to better customer experiences.

Collaborations

Mayur collaborates with talented professionals such as Rahul Vyas and Pankul Gupta. Together, they work on advancing technologies that improve the efficiency of contact center operations.

Conclusion

Mayur Bhalke is a pioneering inventor whose work in contact center evaluation systems has the potential to transform customer service interactions. His innovative patent reflects his dedication to enhancing the efficiency of evaluation processes.