Company Filing History:
Years Active: 2021-2023
Title: Inventor Spotlight: Max Changchun Huang
Introduction
Max Changchun Huang is an innovative inventor based in Austin, TX, whose work has led to the development of three noteworthy patents. With a focus on enhancing customer experience through technology, Huang is making significant strides in the field of customer journey management.
Latest Patents
Among Max Huang's impressive contributions are his latest patents for a Customer Journey Management Engine. This invention involves a detailed process that includes obtaining a first training dataset and training a first machine-learning model on that dataset. It also encompasses obtaining a set of candidate question sequences, forming virtual subject-entity records, creating a second training dataset, training a second machine-learning model, and storing the adjusted parameters of the second model in memory. This innovative approach not only streamlines customer interactions but also enhances the overall experience by leveraging machine learning.
Career Highlights
Huang's career has been marked by his dedication to advancing technology in customer service. Currently, he is associated with Cerebri AI Inc., a company focused on harnessing artificial intelligence for improved customer engagement. His expertise in machine learning has positioned him as a key player in his field, helping businesses leverage data for strategic improvements.
Collaborations
Throughout his career, Max has collaborated with talented individuals like Alain Charles Briancon and Jean Joseph Belanger. These partnerships have facilitated a rich exchange of ideas and innovations, further driving the success of their projects.
Conclusion
Max Changchun Huang's contributions to the field of customer journey management through his innovative patents highlight his role as an impactful inventor. With a strong foundation in machine learning and a commitment to enhancing customer experiences, Huang continues to be a valuable asset to the technology community in Austin and beyond.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.