Company Filing History:
Years Active: 2022-2024
Title: Innovations by Matthew Peroni
Introduction
Matthew Peroni is an accomplished inventor based in Bedford, MA (US). He has made significant contributions to the field of technology, particularly in systems that enhance customer service and risk management. With a total of five patents to his name, Peroni's work reflects a commitment to innovation and problem-solving.
Latest Patents
Among his latest patents is a system and methods for identifying and troubleshooting customer issues to preempt customer calls. This system utilizes a machine learning model to analyze interaction messages from users, identify issues, and provide troubleshooting steps. It also includes a feedback mechanism to improve user experience. Another notable patent is a discriminative model for identifying and demarcating textual features in risk control documents. This invention employs a generative machine learning model and natural language processing to automatically identify and classify risk control features, enhancing the efficiency of document analysis.
Career Highlights
Matthew Peroni currently works at Capital One Services, LLC, where he applies his expertise in technology and innovation. His role involves developing systems that improve customer interactions and streamline risk management processes. Peroni's contributions have been instrumental in advancing the company's technological capabilities.
Collaborations
Throughout his career, Peroni has collaborated with talented individuals such as Deny Daniel and Lin Ni Lisa Cheng. These partnerships have fostered a creative environment that encourages the development of innovative solutions.
Conclusion
Matthew Peroni's work exemplifies the impact of innovation in technology and customer service. His patents demonstrate a forward-thinking approach to problem-solving, making him a valuable contributor to his field.