Matthew Joseph Keane

Title: Matthew Joseph Keane: Innovator in Customer Loyalty Solutions

Introduction

Matthew Joseph Keane is a notable inventor based in Medford, NJ (US). He has made significant contributions to the field of customer loyalty through his innovative solutions. With a total of 2 patents, Keane has developed methods that enhance customer retention and satisfaction.

Latest Patents

One of his latest patents is a "Method and system for retaining customer loyalty." This invention presents a system and method for providing tailored incentives to customers, aligning with their needs and expectations while ensuring profitability for the provider. The invention determines a set of incentives based on various factors, including customer segmentation and call type. Upon receiving a request for termination or other inquiries, customers are routed to the appropriate personnel. The system retrieves account information and verifies the customer. Based on payment history and other data, the customer segment is identified, and incentives are offered for approval. If the customer declines the incentive, alternative sales opportunities are presented to retain their loyalty.

Career Highlights

Matthew Joseph Keane is currently employed at JPMorgan Chase Bank, N.A. His work focuses on developing innovative solutions that enhance customer experiences and drive business success.

Collaborations

Keane collaborates with talented professionals, including Christopher R. Lefebvre and Christopher James Konen, Sr. These collaborations contribute to the development of effective strategies in customer loyalty and retention.

Conclusion

Matthew Joseph Keane is a distinguished inventor whose work in customer loyalty solutions has made a significant impact in the industry. His innovative patents and dedication to enhancing customer experiences continue to shape the future of customer retention strategies.