This inventor holds 1 USPTO granted patent and 1 EPO patent. Top assignee: Goldman Sachs Bank USA, as Successor Agent. Active years: 2025.
Company Filing History:
Years Active: 2025
Title: Matt Jahns - Innovator in Audio Streaming Technology
Introduction
Matt Jahns is an accomplished inventor based in Indianapolis, IN (US). He has made significant contributions to the field of audio streaming technology, particularly in the context of contact center operations. His innovative approach has led to the development of a unique patent that enhances the efficiency of audio streaming from cloud platforms to third-party servers.
Latest Patents
Jahns holds a patent titled "Methods and systems for efficient streaming of audio from contact center cloud platform to third-party servers." This patent describes a method for providing streaming audio over a network from a client to a server associated with a third-party service. The method includes receiving configuration data from a tenant regarding the server and establishing a connection with the server via a connection process. This process involves sending a connection request that includes a bidirectional communication protocol, a tenant-Id parameter, and a session-Id parameter. Additionally, the method implements an open transaction for initiating the streaming of audio from ongoing conversations to the server, which includes transmitting participant parameters and audio format choices.
Career Highlights
Throughout his career, Matt Jahns has focused on developing innovative solutions that improve communication technologies. His work has been instrumental in advancing the capabilities of audio streaming, particularly in the context of customer service and support. With a patent portfolio that includes 1 patent, Jahns continues to push the boundaries of what is possible in audio technology.
Collaborations
One of Jahns' notable collaborations is with his coworker, Camiel Coppelmans. Together, they have worked on various projects that aim to enhance the efficiency and effectiveness of audio streaming solutions.
Conclusion
Matt Jahns is a pioneering inventor whose work in audio streaming technology has made a significant impact on the industry. His innovative methods and systems continue to shape the future of communication in contact centers.