Masatoshi Oomura

Title: Masatoshi Oomura: Inventor in Remote Consulting Systems

Introduction

Masatoshi Oomura is an inventor associated with Owariasahi, Japan, and Hitachi, Ltd. His work includes inventions for connecting users with support staff and services through remote consulting systems. He is credited with 3 patents.

Latest Patents

Oomura’s listed latest patent is “Method and Apparatus for Connecting Terminals in a Remote Consulting System.” The invention describes a system that connects a user at a lobby terminal with a clerk terminal suited to the user’s consultation needs. If no suitable clerk is available, an unattended agent server can retrieve and display a relevant past response. When a clerk becomes available, the server can transfer the consultation to that clerk. If no clerk can take over when the consultation ends, the system can send inquiry data to a clerk asynchronously through a separate communication channel.

Career Highlights

Oomura is associated with Hitachi, Ltd., a company whose work spans technology and engineering. His patent record includes a system designed to support remote consultations by coordinating lobby terminals, clerk terminals, and unattended agent servers.

Collaborations

Oomura’s listed coworkers include Hirotaka Mizuno and Yukinori Terahama. Their names are associated with his professional context, though the supplied information does not specify particular joint projects or patent contributions.

Conclusion

Masatoshi Oomura’s documented invention addresses the practical challenge of connecting users to appropriate assistance remotely, including when staff are unavailable.