Company Filing History:
Years Active: 2007-2012
Title: Masatoshi Kohra: Innovator in Customer Response Technology
Introduction
Masatoshi Kohra is a notable inventor based in Tokyo, Japan. He has made significant contributions to the field of customer response technology. With a total of 2 patents, Kohra's work focuses on enhancing communication systems.
Latest Patents
Kohra's latest patents include a customer responding system, computer terminal, customer responding method, and recording medium. This innovative system addresses the challenge of calls from external telephone networks that cannot be forwarded to a requested communicator's telephone terminal. The system allows a client PC of the communicator who took the call to accept input for callback data. It displays a callback message to communicate with the requested communicator. The client PC then sends the accepted callback data to the designated communicator's client PC. Upon receiving the callback data, the destination client PC notifies the concerned communicator of the received callback data. Additionally, it responds to instructions from the communicator and lists the received callback data in the inputted order.
Career Highlights
Kohra is currently employed at Ricoh Company, Ltd., where he continues to develop innovative solutions in communication technology. His work has been instrumental in improving customer service efficiency through advanced systems.
Collaborations
Some of his notable coworkers include Shunichi Toyoshima and Hideo Ogawa. Their collaborative efforts have contributed to the success of various projects within the company.
Conclusion
Masatoshi Kohra's contributions to customer response technology exemplify the impact of innovation in communication systems. His patents reflect a commitment to improving user experience and efficiency in customer interactions.