Company Filing History:
Years Active: 1991-1996
Title: Mary J McAllister: Innovator in Call Distribution Systems
Introduction
Mary J McAllister is a notable inventor based in San Anselmo, California. She has made significant contributions to the field of telecommunications, particularly in automatic call distribution systems. With a total of 2 patents, her work has enhanced the efficiency of handling incoming calls.
Latest Patents
Mary's latest patents include an "Automatic Batch Broadcast System" and a "Computerized System for Incoming Calls." The Automatic Batch Broadcast System provides a method and apparatus for holding callers in a queue for the broadcast of a message. Callers are assembled based on a common attribute, such as caller I.D., and connected to receive the same broadcasted message once the priority process is completed. The Computerized System for Incoming Calls assigns incoming telephone calls to a queue in an automatic call distribution system. It controls the number of agents available to handle calls based on a load factor, ensuring that the oldest call is passed along to the next available agent group.
Career Highlights
Mary J McAllister is currently employed at Harris Corporation, where she continues to innovate in the telecommunications sector. Her work has been instrumental in developing systems that improve call handling and customer service.
Collaborations
Mary has collaborated with notable coworkers such as Parminder S Sikand and John B Henel, contributing to advancements in their field.
Conclusion
Mary J McAllister's contributions to telecommunications through her patents and work at Harris Corporation highlight her as a significant figure in the industry. Her innovations continue to shape the way calls are managed and processed, demonstrating her impact on modern communication systems.