Marty I Reiman

Title: The Innovative Contributions of Marty I Reiman

Introduction

Marty I Reiman is a notable inventor based in Westminster, CO (US). He has made significant contributions to the field of call center technology. His innovative approach has led to the development of a unique system that enhances the efficiency of call center operations.

Latest Patents

Marty holds a patent for a "System for automatically routing calls to call center agents in an agent surplus condition based on agent occupancy." This system provides call center administrators with an automatic agent assignment paradigm. It functions to increase the efficiency of assigning multiple skill agents to incoming contacts. The system is designed to determine the best-equipped agent for each contact while considering the statistical impact of assignments on future efficiency. This is particularly important in a call center environment where traffic loads can be highly variable and unpredictable.

Career Highlights

Marty has worked with Avaya Technology LLC, a company known for its innovative communication solutions. His work has focused on improving call center operations through advanced technology. His patent reflects his commitment to enhancing the performance of call centers and optimizing agent assignments.

Collaborations

Marty has collaborated with several professionals in his field, including Roy A Jensen and Thomas S Fisher. These collaborations have contributed to the development of effective solutions in call center technology.

Conclusion

Marty I Reiman's contributions to call center technology through his innovative patent demonstrate his expertise and commitment to improving operational efficiency. His work continues to influence the industry and enhance the effectiveness of call center operations.