Mark Thomas Miller

Title: Mark Thomas Miller: Innovator in Public Safety Communication

Introduction

Mark Thomas Miller is a notable inventor based in Aurora, Illinois. He has made significant contributions to the field of public safety communication, particularly through his innovative patent that enhances the efficiency of emergency service calls.

Latest Patents

Miller holds a patent for an "Arrangement for public safety answering points." This invention focuses on the routing of emergency service calls, such as 911 calls, to specially trained operators at public service answering points (PSAPs). The system includes a PSAP switch, which is a specialized private branch exchange (PBX) that connects incoming PSAP calls to a PSAP position staffed by an operator. The PSAP position is equipped with a telephone facility for communication with the caller and a PC for accessing and displaying vital data about the caller, including their address and any special characteristics, such as disabilities. An Integrated Services Digital Network (ISDN) line connects a tandem access switch used for routing PSAP calls with the PSAP switch, allowing for the conveyance of caller information to the operator's PC. This integrated system effectively communicates both the voice of the caller and essential data to the PSAP operator, enhancing the overall response to emergency situations.

Career Highlights

Miller's career is marked by his work at Lucent Technologies Inc., where he has applied his expertise in telecommunications and public safety systems. His innovative approach has led to advancements in how emergency calls are handled, ultimately improving response times and service quality.

Collaborations

Throughout his career, Miller has collaborated with notable colleagues, including Mark Richard Blair and Eugene Gerber. These partnerships have fostered an environment of innovation and have contributed to the development of effective solutions in the field of public safety communication.

Conclusion

Mark Thomas Miller's contributions to public safety communication through his patent demonstrate his commitment to enhancing emergency response systems. His work continues to impact the way emergency calls are managed, ensuring that vital information is readily available to operators during critical situations.