This inventor holds 0 USPTO granted patents, plus 3 CIPO patents.
Title: Mark Purdy - Innovator in Expected Wait Time Systems
Introduction
Mark Purdy is an inventive mind based in the United States, known for his contributions to the field of expected wait time systems. He has developed a unique system that calculates the expected wait time for clients seeking service, enhancing efficiency in resource management.
Latest Patents
Mark Purdy holds a patent for an "Expected Wait Time System with Dynamic Array." This innovative system generates an expected wait time value that represents the duration a client can expect to wait before being connected to a resource for servicing. The system interfaces with workforce management systems to determine the number of available resources and utilizes a queuing system to assess the client's position in the queue. It employs a FIFO (First In, First Out) method to store measured time intervals, which are then analyzed to calculate a central tendency time interval. This calculated value is crucial for determining the expected wait time based on the number of clients expected to be serviced prior to the subject client.
Career Highlights
Mark Purdy is currently employed at Virtual Hold Technology, LLC, where he applies his expertise in developing innovative solutions for client servicing. His work focuses on improving the efficiency of wait time calculations, which is essential for businesses that rely on effective resource management.
Collaborations
Some of Mark's notable coworkers include Ryszart Antonczyk and James Pavlic, who contribute to the collaborative environment at Virtual Hold Technology, LLC.
Conclusion
Mark Purdy's innovative approach to expected wait time systems showcases his commitment to enhancing client servicing efficiency. His contributions are significant in the realm of resource management and continue to influence the industry positively.