Mark Phillips

Title: The Innovative Mind of Mark Phillips

Mark Phillips is an accomplished inventor based in Charlottesville, VA. He has made significant contributions to the field of communication technology. His work focuses on enhancing the efficiency of incoming call management within organizations.

Latest Patents

Mark Phillips holds a patent for a "System and method for monitoring and routing incoming calls." This innovative system provides a comprehensive solution for monitoring and routing incoming communications to agents within an organization. The invention includes a communication control system that features both server-side and client-side components. The server side consists of a computer telephone integration (CTI) server connected to a phone switch via an interface application. This CTI server includes a call routing server that monitors all incoming calls and routes them based on various parameters. The client side may include an agent application, an attendant application, and a configuration application, ensuring that calls are efficiently managed and directed.

Career Highlights

Mark Phillips has dedicated his career to improving communication systems. His innovative approach has led to the development of technologies that streamline call management processes. His patent reflects his commitment to enhancing organizational efficiency through effective communication solutions.

Collaborations

Mark has worked alongside talented individuals such as Jay Neale and John Baird. Their collaborative efforts have contributed to the advancement of communication technologies within their organization.

Conclusion

Mark Phillips is a notable inventor whose work has significantly impacted the field of communication technology. His innovative patent demonstrates his dedication to improving call management systems. Through his contributions, he continues to shape the future of communication in organizations.