This inventor holds 1 USPTO granted patent. Top assignee: Xerox Corporation. Active years: 1998.
Company Filing History:
Years Active: 1998
Title: Mark Harmison: Innovator in Expert Systems
Introduction
Mark Harmison is an accomplished inventor based in Rochester, NY (US). He is known for his innovative contributions to the field of expert systems, particularly in the context of service manuals for complex devices. His work has significantly impacted how technical support is provided for devices like printers and copiers.
Latest Patents
Mark Harmison holds a patent for a "System that accesses a knowledge base by markup language tags." This expert system utilizes a knowledge base written in a markup language format, such as SGML. The system allows for the generation of traditional service manuals while also providing a viewer that offers expert diagnostic advice. This dual functionality supports both printed and electronic formats, enhancing the efficiency of technical support.
Career Highlights
Throughout his career, Mark has been associated with Xerox Corporation, where he has applied his expertise in developing innovative solutions for technical challenges. His work has contributed to improving service efficiency and customer satisfaction in the tech support domain.
Collaborations
Mark has collaborated with notable colleagues, including Mark H Shirley and Lawrence Armour. These partnerships have fostered a creative environment that encourages the development of cutting-edge technologies.
Conclusion
Mark Harmison's contributions to expert systems exemplify the importance of innovation in technical support. His patent and work at Xerox Corporation highlight his commitment to enhancing service efficiency through technology.