Mark E Johnson

Title: Mark E Johnson: Innovator in Holistic User Engagement

Introduction

Mark E Johnson is a notable inventor based in Bountiful, UT (US). He has made significant contributions to the field of user engagement through his innovative patents. With a total of 2 patents, Johnson's work focuses on enhancing communication between organizations and users.

Latest Patents

One of Johnson's latest patents is titled "Holistic user engagement across multiple communication channels." This patent discloses various embodiments that facilitate a comprehensive engagement with users across different communication channels of an organization. The invention is based on determining user intent as users interact with various services associated with the organization. Interaction data is captured and stored, which can then be organized according to a predefined schema. This organized data is applied to a trained intent model that predicts user intent based on observations of other users with similar histories. The predicted intent is provided to different services, ensuring that subsequent interactions are consistent, regardless of the communication channel used.

Career Highlights

Mark E Johnson is currently employed at American Express Travel Related Services Company, Inc. His work there emphasizes the importance of user engagement and the integration of technology in enhancing customer experiences.

Collaborations

Johnson has collaborated with talented individuals such as Anil Kumar Bashetty and Swetha Gayam, contributing to the development of innovative solutions in user engagement.

Conclusion

Mark E Johnson's contributions to holistic user engagement demonstrate his commitment to improving communication between organizations and users. His innovative patents reflect a deep understanding of user intent and interaction, paving the way for more effective engagement strategies.