This inventor holds 4 USPTO granted patents. Top assignees: Prosodica, LLC, Vail Systems, Inc.. Active years: 2014-2021.
Location History:
- Henderson, NV (US) (2014 - 2015)
- Deerfield, IL (US) (2021)
Company Filing History:
Years Active: 2014-2021
Title: Mariano E. Tan: Innovator in Contact Center Technology
Introduction
Mariano E. Tan is a notable inventor based in Deerfield, IL (US). He has made significant contributions to the field of contact center operations, holding a total of 4 patents. His innovative approaches have transformed how communication is managed in various industries.
Latest Patents
One of his latest patents is titled "System and method for improving contact center operations by optimizing user connections." This system enhances contact center efficiency by converting inbound calls from communicating devices to outbound calls. It includes a call response agent that receives inbound calls, a speech-enabled automated agent that interacts with the communicating device, and a classifier that analyzes audio signals to determine caller requests. Additionally, a request package generator creates unallocated request packages and sends them to multiple agent workstations.
Another significant patent is the "Method and system for improving call-participant behavior through game mechanics." This method involves receiving various data signals related to an ongoing call, such as intensity and pitch data. It generates a real-time call progress signal based on these inputs and sends it to a user device, thereby enhancing participant engagement during calls.
Career Highlights
Mariano has worked with several companies, including Prosodica, LLC and Vail Systems, Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas in contact center technology.
Collaborations
Throughout his career, Mariano has collaborated with talented individuals such as Alex Nash and David Fruin. These partnerships have contributed to the successful development of his patented technologies.
Conclusion
Mariano E. Tan is a distinguished inventor whose work in contact center technology has led to significant advancements in the field. His innovative patents and collaborative efforts continue to influence how communication is managed in various industries.