Company Filing History:
Years Active: 2020
Title: Mariana Rabagal - Innovator in Call Center Technology
Introduction
Mariana Rabagal is a prominent inventor based in Lisbon, Portugal. She has made significant contributions to the field of call center technology, particularly through her innovative patent that enhances the management of agent workloads.
Latest Patents
Mariana holds a patent for a "Capacity manager for multi-dimensional presence model to manage call-center agent load." This system utilizes a multi-dimensional presence model to effectively route interaction requests from customers to available agents across various omni-channels in contact centers. The model defines multiple states of availability and capacity for agents, including their occupancy, activity, device, and channel states. This allows for efficient routing of customer interactions, ensuring that requests are handled promptly and effectively.
Career Highlights
Mariana is currently employed at Talkdesk, Inc., where she continues to develop innovative solutions for the contact center industry. Her work focuses on improving the efficiency and effectiveness of customer service operations through advanced technology.
Collaborations
One of her notable coworkers is Doug Leavitt, with whom she collaborates to enhance the capabilities of their projects.
Conclusion
Mariana Rabagal's contributions to call center technology through her innovative patent demonstrate her commitment to improving customer service operations. Her work at Talkdesk, Inc. continues to influence the industry positively.