Maria J Latorre

Title: Maria J Latorre: Innovator in Automated Customer Service Solutions

Introduction

Maria J Latorre is a prominent inventor based in Alameda, CA (US). She has made significant contributions to the field of customer service technology, particularly through her innovative patents. With a total of 4 patents, Latorre has established herself as a key figure in enhancing customer interaction through automation.

Latest Patents

One of her latest patents focuses on an "Automated chatbot transfer to live agent." This invention discloses methods, systems, and machine-readable mediums that enable customer chatbots to detect a handoff condition. In response, the chatbot can transfer the customer to a live agent. The handoff condition may include scenarios such as the chatbot's inability to understand the customer, failure to answer questions, or expressions of frustration from the customer. Importantly, the live agent receives a complete history of the conversation, ensuring a seamless transition for the customer. This innovation also allows the chatbot session to be linked to the customer's social networking account, enhancing the overall customer experience.

Career Highlights

Maria currently works at Wells Fargo Bank, N.A., where she applies her expertise in developing advanced customer service solutions. Her work has been instrumental in improving the efficiency and effectiveness of customer interactions within the banking sector.

Collaborations

Throughout her career, Maria has collaborated with talented individuals such as Matthew G Vanhouten and Uma Meyyappan. These partnerships have contributed to her success and the advancement of her innovative projects.

Conclusion

Maria J Latorre is a trailblazer in the realm of automated customer service solutions. Her inventions, particularly in chatbot technology, are paving the way for more efficient customer interactions. Her contributions are not only enhancing customer satisfaction but also setting new standards in the industry.