This inventor holds 1 USPTO granted patent. Top assignee: Bank of America Corporation. Active years: 2010.
Company Filing History:
Years Active: 2010
Title: The Innovative Mind of Marcus Brian Howell
Introduction
Marcus Brian Howell is an accomplished inventor based in Charlotte, NC. He has made significant contributions to the field of financial technology through his innovative ideas and solutions. His work primarily focuses on enhancing customer service and operational efficiency within banking systems.
Latest Patents
Marcus holds a patent for a Refund Request Tool. This invention allows businesses to uniformly calculate and offer fee refunds to customers requesting refunds for fees charged to their accounts. Instead of relying on individual employee discretion, the tool utilizes account and customer information to generate the refund amount. The calculated refund can consider various factors, including the account's overdraft amount, profitability, frequency of charged fees, and even family relationships to other bank customers. Additionally, the system can store fee refund offers for future reference when customers request refunds.
Career Highlights
Marcus is currently employed at Bank of America Corporation, where he applies his innovative thinking to improve banking processes. His work has not only streamlined operations but also enhanced customer satisfaction by providing a more consistent approach to fee refunds.
Collaborations
Some of Marcus's coworkers include Michelle Calarco and Catherine H Ackert. Their collaboration fosters a creative environment that encourages the development of new ideas and solutions in the banking sector.
Conclusion
Marcus Brian Howell exemplifies the spirit of innovation in the financial industry. His patent for the Refund Request Tool showcases his commitment to improving customer service and operational efficiency. His contributions are paving the way for a more customer-friendly banking experience.