Location History:
- Maple, CA (2020)
- Ontario, CA (2017 - 2021)
Company Filing History:
Years Active: 2017-2021
Title: Marco A Deluca: Innovator in Customer Service and API Development
Introduction
Marco A Deluca is a prominent inventor based in California, known for his contributions to enhancing customer service through innovative technologies. With a total of 6 patents, Deluca has made significant strides in the fields of customer communication analysis and application programming interfaces (APIs).
Latest Patents
One of Deluca's latest patents is titled "Method, system, and manufacture for providing better customer service by analyzing customer communications." This patent outlines a system and method for analyzing customer communications to improve service quality. It involves generating customer-related data from communications using sensing devices, transmitting this data to an analysis engine, and determining customer experiences to provide actionable suggestions for service improvement.
Another notable patent is "Predicting API storytelling mapping." This invention describes a process where a user provides a task to be performed using an API. A machine learning model is utilized to determine the appropriate API based on the user's request, streamlining the interaction between users and applications.
Career Highlights
Marco A Deluca is currently employed at International Business Machines Corporation (IBM), where he continues to develop innovative solutions that enhance customer experiences and streamline technology interactions. His work at IBM has positioned him as a key player in the tech industry, particularly in the areas of customer service and API development.
Collaborations
Deluca has collaborated with notable colleagues, including Leho Nigul and Timothy Marc Francis. These partnerships have fostered a creative environment that encourages the development of groundbreaking technologies.
Conclusion
Marco A Deluca's contributions to the fields of customer service and API development highlight his innovative spirit and dedication to improving technology interactions. His patents reflect a commitment to enhancing user experiences and providing valuable solutions in the tech industry.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.