Manpreet Singh

Title: Manpreet Singh: Innovator in Ambient Listening Systems

Introduction

Manpreet Singh is a notable inventor based in Laval, Canada. She has made significant contributions to the field of technology, particularly in developing innovative systems that enhance customer interactions. Her work focuses on creating solutions that streamline sales processes and improve customer service experiences.

Latest Patents

Manpreet Singh holds a patent for an "Ambient Listening System for Sales Assistance." This system includes an ambient device designed to listen to conversations between customers and sales agents regarding desired services and products. It generates an audio stream of the conversation along with a unique identifier for the customer. The system also features a voice biometrics service module that can identify customers based on the audio stream and enroll their voiceprints. Additionally, a business logic module generates outputs based on customer intent and entities extracted from the audio stream. Finally, an automation platform is configured to automate the sales agent's workflow based on the generated business logic output.

Career Highlights

Manpreet Singh is currently employed at Microsoft Technology Licensing, LLC, where she continues to innovate and develop cutting-edge technologies. Her work at Microsoft has allowed her to contribute to various projects that enhance the efficiency of sales processes and customer interactions.

Collaborations

Manpreet collaborates with talented individuals such as Abhishek Rohatgi and Eduardo Olvera. Their teamwork fosters an environment of creativity and innovation, leading to the development of impactful technologies.

Conclusion

Manpreet Singh's contributions to the field of ambient listening systems exemplify her commitment to improving customer service through technology. Her innovative patent and work at Microsoft Technology Licensing, LLC, highlight her role as a leading inventor in the industry.