Manoj Shankar

Title: The Innovative Contributions of Manoj Shankar

Introduction

Manoj Shankar is a notable inventor based in Bothell, WA (US). He has made significant contributions to the field of telecommunication through his innovative patent. His work focuses on enhancing the efficiency of call support systems, which is crucial in today's fast-paced communication environment.

Latest Patents

Manoj Shankar holds a patent for an "Enhanced interactive voice response system providing bi-communication pathways for call support and routing." This telephonic routing system enables the rerouting of calls between a live agent and an automated agent. The system includes a receiver that receives telephonic calls from callers and a router that directs these calls to a live agent headset device. Additionally, it retrieves customer profiles associated with phone numbers and displays authentication data on a graphical user interface (GUI) of the live agent's device. The router is also capable of rerouting calls to an automated agent for verifying the authenticity of the caller. This innovative approach streamlines the communication process and enhances customer service.

Career Highlights

Manoj Shankar is currently employed at Bank of America Corporation, where he applies his expertise in developing advanced communication systems. His work at the bank has allowed him to contribute to improving customer interactions and operational efficiency.

Collaborations

Manoj has collaborated with talented coworkers such as Xianhong Zhang and Sridevi Rachakulla. Their combined efforts have led to the development of innovative solutions in the field of telecommunications.

Conclusion

Manoj Shankar's contributions to the field of telecommunications through his patent demonstrate his commitment to innovation and improving customer service. His work at Bank of America Corporation and collaborations with skilled professionals further highlight his impact in the industry.