Manjeshwar Donthi

Title: Innovations by Manjeshwar Donthi

Introduction

Manjeshwar Donthi is an accomplished inventor based in Bellevue, WA (US). He has made significant contributions to the field of virtual contact center management through his innovative patent. His work focuses on improving the accuracy of forecasting metrics for contact centers, which is crucial for efficient operations.

Latest Patents

Manjeshwar Donthi holds a patent titled "Accurate individual queue level metric forecasting for virtual contact center queues with insufficient data, using models trained at higher granularity level." This patent discloses methods, systems, and computer-readable media for accurate usage forecasting for virtual contact centers. The technology involves a contact center management system that configures a contact center instance associated with a client. This instance comprises multiple queues that store contacts, which are routed to various agents. The system utilizes machine learning models to generate predictions for several metrics over different time horizons, specifically for individual queues.

Career Highlights

Manjeshwar Donthi is currently employed at Amazon Technologies, Inc., where he applies his expertise in machine learning and data analysis to enhance contact center operations. His innovative approach has led to the development of solutions that address the challenges faced by virtual contact centers, particularly in forecasting and resource allocation.

Collaborations

Some of his notable coworkers include Yiwei Li and Wei Niu, who contribute to the collaborative environment at Amazon Technologies, Inc. Their combined efforts in research and development foster innovation in the field of contact center management.

Conclusion

Manjeshwar Donthi's contributions to the field of virtual contact centers through his patent demonstrate his commitment to innovation and efficiency. His work not only enhances operational capabilities but also sets a benchmark for future advancements in the industry.