Manish Sharma

Title: Manish Sharma: Innovator in Customer Relationship Management

Introduction

Manish Sharma is a notable inventor based in Shenzhen, China. He has made significant contributions to the field of customer relationship management through his innovative patent. His work focuses on enhancing collaboration within contact centers, ultimately improving customer service experiences.

Latest Patents

Manish Sharma holds a patent for a system titled "Recommended roster based on customer relationship management data." This invention provides methods for facilitating collaboration in a contact center by offering a roster of recommended subject matter experts. The system utilizes a modified skills matching algorithm to evaluate the needs of service incidents and match them with individuals who can contribute effectively. This results in a ranked list of potential contributors based on their skills and the requirements of the incident.

Career Highlights

Manish Sharma is currently employed at Oracle International Corporation, where he applies his expertise in customer relationship management. His innovative approach has positioned him as a valuable asset within the company, contributing to advancements in technology and customer service.

Collaborations

Some of Manish's coworkers include Scott Sloan and Victor Chung-Wai Chan. Their collaboration fosters a creative environment that encourages innovation and the development of new ideas.

Conclusion

Manish Sharma's contributions to customer relationship management through his patent demonstrate his commitment to improving service efficiency. His work not only enhances collaboration in contact centers but also sets a standard for future innovations in the field.