This inventor holds 2 USPTO granted patents. Top assignee: Nice Ltd. Active years: 2021-2023.
Company Filing History:
Years Active: 2021-2023
Title: Innovations by Luke Daniel Olson
Introduction
Luke Daniel Olson is an accomplished inventor based in Chicago, IL. He has made significant contributions to the field of customer communication optimization. With a total of 2 patents to his name, Olson is recognized for his innovative approaches to enhancing customer interactions.
Latest Patents
Olson's latest patents focus on dynamic metric optimization in predictive behavioral routing. The first patent outlines methods for optimizing the routing of customer communications. This includes receiving a customer communication, identifying the associated customer, and accessing their profile to determine relevant customer data. The process involves receiving customer metric scores for various metrics, identifying available agents, and predicting interaction outcomes based on both customer and agent data. The system calculates real-time aggregate agent-customer pairing scores to select the most suitable responding agent.
The second patent also addresses dynamic metric optimization in predictive behavioral routing. It similarly involves receiving customer communications and accessing customer profiles. This patent emphasizes normalizing customer metric scores and predicted interaction outcome values. The goal remains to calculate aggregate agent-customer pairing scores in real-time, ensuring that the customer communication is routed to the agent with the highest score.
Career Highlights
Luke Daniel Olson is currently employed at Nice Ltd, where he continues to develop innovative solutions for customer communication challenges. His work has significantly impacted the efficiency of customer service operations.
Collaborations
Olson collaborates with Andrew Michael Traba, contributing to the advancement of their projects and enhancing the overall effectiveness of their innovations.
Conclusion
Luke Daniel Olson is a notable inventor whose work in dynamic metric optimization has transformed customer communication strategies. His patents reflect a commitment to improving customer interactions through innovative technology.