Company Filing History:
Years Active: 2011
Title: The Innovative Contributions of Luis Nieto
Introduction
Luis Nieto is a notable inventor based in Scotch Plains, NJ (US). He has made significant contributions to the field of customer relationship management through his innovative patent. His work focuses on enhancing the interaction between customers and agents, streamlining communication processes.
Latest Patents
Luis Nieto holds a patent for a "Customer relationship management system with network contact center server configured to control automated web and voice dialogues." This system is designed to match a given work item with an agent effectively. It includes a database that holds customer information, agent information, and system information. The network contact center server receives work items from customers and routes them to agents based on the information in the database. Additionally, it controls automated web and voice dialogues with customers, ensuring a seamless interaction experience.
Career Highlights
Luis Nieto is associated with Alcatel Lucent, a prominent company in the telecommunications sector. His role involves leveraging his expertise to develop innovative solutions that enhance customer engagement and operational efficiency. His contributions have been instrumental in advancing the capabilities of customer relationship management systems.
Collaborations
Luis has collaborated with talented individuals such as Vijay Kumar Gurbani and Suhasini Sabnis. These collaborations have fostered a creative environment that encourages the development of cutting-edge technologies.
Conclusion
Luis Nieto's innovative work in customer relationship management exemplifies the impact of technology on enhancing customer interactions. His patent reflects a commitment to improving communication processes, making him a valuable contributor to the field.