Company Filing History:
Years Active: 2017-2022
Title: Innovations of Louis A. Littell: Pioneering Computer-Telephony Integration
Introduction: Louis A. Littell is a distinguished inventor based in Normal, Illinois, who has made significant contributions to the field of computer-telephony integration, holding a total of 17 patents. His innovative work has revolutionized how businesses manage customer interactions through advanced telecommunication technologies.
Latest Patents: Among his latest inventions are two notable patents. The first, titled "Method and system for a scalable computer-telephony integration system," outlines a process where incoming customer calls prompt the system to evaluate the availability of various call agents. This allows the first call agent to seamlessly transfer the call to an available agent based on real-time availability displayed on a user interface.
The second patent, also concerned with scalable computer-telephony integration, describes methods, systems, and non-transitory computer-readable media for enhancing the efficiency of call centers. This includes storing login information for call agents and organizing contact center services, thereby streamlining communication and reducing data transfer during call transfers through the implementation of a customer call key.
Career Highlights: Louis A. Littell currently works at State Farm Mutual Automobile Insurance Company, where his expertise in technology and innovation has led to the development of systems that improve customer service operational efficacy.
Collaborations: Throughout his career, Littell has collaborated with professionals such as Aaron C. Kammeyer and Randall J. Kirchner. These partnerships have played a pivotal role in fostering innovative solutions within the realm of computer-telephony integration.
Conclusion: Louis A. Littell's inventive spirit and dedication to advancing technology in customer service through scalable computer-telephony integration systems underscore his status as a leading inventor. His ongoing contributions continue to shape the future of communication in enterprises, demonstrating the critical impact of innovative thinking on business processes.