Li Fang

Title: The Innovative Contributions of Li Fang

Introduction

Li Fang is a notable inventor based in Boulder, Colorado, recognized for her contributions to the field of contact management systems. With a focus on enhancing the efficiency of contact centers, she has developed innovative solutions that streamline communication processes.

Latest Patents

Li Fang holds a patent for a "Method and system for managing contacts in a contact center." This computer-implemented method involves identifying characteristics associated with contacts received at a contact center. The process includes labeling a contact entity with a characteristic label, which allows agents to handle contacts more effectively. Upon successfully managing a contact, the agent's record is updated to reflect their proficiency in handling similar contacts.

Career Highlights

Li Fang is currently employed at Avaya Inc., a company renowned for its communication technology solutions. Her work at Avaya has positioned her as a key player in the development of advanced contact management systems. With her innovative approach, she has contributed significantly to improving customer service experiences.

Collaborations

Li Fang collaborates with talented professionals such as Tony McCormack and Divakar Kumar Ray. These partnerships enhance her ability to innovate and implement effective solutions in the contact center domain.

Conclusion

Li Fang's contributions to contact management technology exemplify her commitment to innovation and efficiency. Her patent and work at Avaya Inc. highlight her role as a leading inventor in her field.