Lesley Pickering

This inventor holds 7 USPTO granted patents, plus 3 CIPO patents. Top assignees: Accenture Global Services Gmbh, Bt Group Plc, British Telecommunications Corporation. Active years: 2006-2017.

USPTO Granted Patents = 7

% Patents Active = 57.1

CIPO Patents = 3

Average Co-Inventor Count = 15.0

ph-index = 5

Forward Citations = 64(Granted Patents)

Company Filing History:

7 out of 1,457

Accenture Global Services Gmbh

British Telecommunications Corporation

patents

where one patent can have more than one assignee

Years Active: 2006-2017

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7 patents (USPTO):Sort by Forward CitationsExplore Patents

1. 9785906 - Content feedback in a multiple-owner content management system (2017-10-10),

2. 9396473 - Searching within a contact center portal (2016-07-19),

3. 8572058 - Presenting linked information in a CRM system (2013-10-29),

4. 8090624 - Content feedback in a multiple-owner content management system (2012-01-03),

5. 7769622 - System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicator (2010-08-03),

6. 7418403 - Content feedback in a multiple-owner content management system (2008-08-26),

7. 7062505 - Content management system for the telecommunications industry (2006-06-13),

Title: Lesley Pickering: Innovator in Contact Center Solutions

Introduction

Lesley Pickering is a prominent inventor based in Liverpool, GB. She has made significant contributions to the field of contact center technology, holding a total of 7 patents. Her innovative work focuses on enhancing user experience and operational efficiency within content management systems.

Latest Patents

Lesley’s latest patents include groundbreaking functions for a contact center system. One patent introduces content feedback mechanisms that test users' comprehension of informational messages. It captures insights from users with high KPI scores, allowing them to share their success strategies. Additionally, it dynamically orders solutions to issues based on recency and frequency, integrates information for representatives both online and offline, and stores content items in a telecommunications industry taxonomy. Another patent emphasizes searching within a contact center portal, incorporating quiz-based comprehension tests and a continuum of search functions to improve user interaction.

Career Highlights

Throughout her career, Lesley has worked with notable companies such as Accenture Global Services GmbH and BT Group Plc. Her experience in these organizations has allowed her to develop and refine her innovative ideas, contributing to the advancement of contact center technologies.

Collaborations

Lesley has collaborated with esteemed colleagues, including David P. Lane and Gregory S. Reid. Their combined expertise has fostered a creative environment that has led to the development of impactful solutions in the industry.

Conclusion

Lesley Pickering's contributions to contact center technology demonstrate her commitment to innovation and excellence. Her patents reflect a deep understanding of user needs and operational challenges, positioning her as a key figure in the field.