This inventor holds 1 USPTO granted patent. Top assignee: Siemens Information & Communication Networks, Inc.. Active years: 2002.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2002
Title: The Innovative Contributions of Leon Xu
Introduction
Leon Xu is a notable inventor based in San Jose, California. He has made significant contributions to the field of telecommunications, particularly through his innovative patent in automatic call distribution systems. His work has implications for improving customer service and communication efficiency.
Latest Patents
Leon Xu holds a patent for a Multimedia Automatic Call Distribution System. This system utilizes a number of H.323 compatible devices to enhance the efficiency of call routing. The automatic call distribution (ACD) server interfaces with a computer telephony interface gateway to route calls to agents or to a music/video server. Calls are received by a gateway and supplied to a gatekeeper that determines the IP address of the destination. The ACD server selects the destination based on the number of agents available. Additionally, customer calls can be received via e-mail, facsimile, or the Internet. The system can instruct an agent to return an e-mail or facsimile message or to call a customer if desired. Calls from one H.323 device can be routed to another H.323 device by a third-party application by sending a call control message to the device's application program interface.
Career Highlights
Leon Xu is currently employed at Siemens Information & Communication Networks, Inc. His role involves leveraging his expertise in telecommunications to develop innovative solutions that enhance communication systems. His patent reflects his commitment to improving customer interaction through technology.
Collaborations
Some of his coworkers include Michael Sassin and Markku Korpi. Their collaboration contributes to the innovative environment at Siemens Information & Communication Networks, Inc.
Conclusion
Leon Xu's contributions to the field of telecommunications through his patent for a Multimedia Automatic Call Distribution System demonstrate his innovative spirit and dedication to enhancing communication technologies. His work continues to influence the industry positively.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile