Lei Shen

Title: Lei Shen - Innovator in Automated Testing Solutions

Introduction

Lei Shen is an accomplished inventor based in Sudbury, MA (US). He has made significant contributions to the field of automated testing, holding 2 patents that showcase his innovative approach to enhancing communication systems.

Latest Patents

One of Lei Shen's latest patents is titled "Testing using asynchronous automated virtual agent behavior." This invention presents a method and computer program product for testing using asynchronous automated virtual agent behavior. The system receives a communication, which can be either web-based or telephony-based, at a contact center. A virtual agent simulates the actions of a human agent in a coordinated, asynchronous manner, providing responses to both types of communication. The system measures at least one parameter of the contact center, and the results are presented to a contact center manager.

Another notable patent is "Test agent architecture." This invention outlines a method, apparatus, and computer program product for generating a test script for use by a test agent. The process begins with generating a first test script in a first language. A determination is made on whether to create an intermediate test script from the first one. Depending on the outcome, the first test script may be converted into a second test script in a different language, along with a callback test script. If an intermediate test script is generated, it undergoes similar conversions before being compiled into a final test script.

Career Highlights

Lei Shen is currently employed at Empirix Inc., where he continues to develop innovative solutions in automated testing. His work has significantly impacted the efficiency and effectiveness of contact center operations.

Collaborations

Lei collaborates with talented professionals, including Richard Cox Kuzsma, Jr. and Michael Glik, who contribute to his projects and enhance the innovation process.

Conclusion

In summary, Lei Shen is a notable inventor whose work in automated testing has led to valuable patents and advancements in the field. His contributions continue to shape the future of communication systems and testing methodologies.