Laura M Brooks

Title: Laura M Brooks - Innovator in Call Management Systems

Introduction

Laura M Brooks is a notable inventor based in Sunnyvale, CA. She has made significant contributions to the field of call management systems. With a focus on skill-based routing, her innovations have improved the efficiency of call distribution in various communication environments.

Latest Patents

Laura holds a patent for a "Call management method and system for skill-based routing." This invention involves a method for distributing calls to individuals, such as ACD agents, by storing resumes that include data on call-handling capabilities and preferences. The system tags inbound and outbound calls with skills advantageous for processing, allowing for effective routing based on the desired abilities. This innovative approach enhances the quality of service by correlating skills with call-handling capabilities.

Career Highlights

Laura M Brooks is associated with Siemens Business Communication Systems, Inc., where she has applied her expertise in developing advanced communication solutions. Her work has been instrumental in creating systems that optimize call management processes.

Collaborations

Throughout her career, Laura has collaborated with talented individuals such as Nancy Sinling Brooks and Paul Douglas Fryer. These partnerships have contributed to the development of innovative solutions in the field of communication.

Conclusion

Laura M Brooks is a pioneering inventor whose work in call management systems has made a lasting impact on the industry. Her innovative approach to skill-based routing continues to influence the way calls are managed and distributed.