Kristin Renae Bosch

Title: Kristin Renae Bosch: Innovator in Contact Center Technology

Introduction

Kristin Renae Bosch is a notable inventor based in Denver, CO (US). She has made significant contributions to the field of contact center technology, holding a total of 3 patents. Her work focuses on improving user experience and efficiency in contact center operations.

Latest Patents

One of her latest patents is titled "Disconnected Contact Center Request Management." This invention addresses the management of contact center requests that are associated with previous engagements. It allows for a seamless reconnection of users to agents based on the timing of their requests. Another significant patent is "Calculating an Estimated Wait Time." This innovation enables servers to determine the estimated wait time for users based on various factors, including the number of devices in the queue and the availability of agents.

Career Highlights

Kristin has worked with prominent companies such as Zoom Communications, Inc. and Zoom Video Communications, Inc. Her experience in these organizations has allowed her to develop and refine her innovative ideas in the contact center domain.

Collaborations

Some of her notable coworkers include Maikl Adly Abdel-Malek Eskander and William Thomas Bernabe. Their collaboration has contributed to the advancement of technologies in the contact center industry.

Conclusion

Kristin Renae Bosch is a pioneering inventor whose work in contact center technology has the potential to transform user interactions and improve operational efficiency. Her patents reflect her commitment to innovation and excellence in her field.