Kristin H Deegan

Title: Kristin H Deegan: Innovator in Chatbot Technology

Introduction

Kristin H Deegan is a notable inventor based in Sausalito, CA. She has made significant contributions to the field of chatbot technology, holding 2 patents that enhance customer service interactions. Her work focuses on improving the efficiency and effectiveness of automated customer support systems.

Latest Patents

One of Kristin's latest patents is for an "Automated chatbot transfer to live agent." This invention discloses methods, systems, and machine-readable mediums that enable customer chatbots to detect when a handoff condition occurs. In such cases, the chatbot can seamlessly transfer the customer to a live agent. The handoff conditions may include the chatbot's inability to understand the customer, failure to answer questions, or expressions of frustration from the customer. Importantly, the live agent receives a complete history of the conversation, ensuring that the customer does not need to repeat themselves. This innovative approach also allows the chatbot session to be linked to the customer's social networking account, enhancing the overall customer experience.

Career Highlights

Kristin currently works at Wells Fargo Bank, N.A., where she applies her expertise in technology and customer service. Her role involves developing solutions that improve customer interactions and streamline communication processes.

Collaborations

Some of Kristin's coworkers include Matthew G Vanhouten and Uma Meyyappan, who contribute to her innovative projects and initiatives.

Conclusion

Kristin H Deegan is a pioneering inventor whose work in chatbot technology is transforming customer service experiences. Her patents reflect a commitment to enhancing communication between customers and service agents, making her a valuable asset in the tech industry.