Company Filing History:
Years Active: 2021-2022
Title: Kristin Deegan: Innovator in Financial Technology
Introduction
Kristin Deegan is a prominent inventor based in Charlotte, NC, who has made significant contributions to the field of financial technology. With a total of 3 patents to her name, she has developed innovative solutions that enhance customer interactions and streamline appointment scheduling processes.
Latest Patents
One of Kristin's latest patents is for an "Automated Chatbot Transfer to Live Agent." This invention discloses methods and systems that enable customer chatbots to detect when a handoff to a live agent is necessary. The chatbot can identify conditions such as an inability to understand the customer, expressions of frustration, or a direct request for transfer. Importantly, the live agent receives a complete history of the conversation, ensuring a seamless transition for the customer.
Another notable patent is for a "Computerized Appointment Scheduling System and Method." This computer-implemented method allows users to schedule appointments with representatives of financial institutions based on their preferences. The system identifies the most suitable representative and facilitates the scheduling process, enhancing user experience and efficiency.
Career Highlights
Kristin Deegan is currently employed at Wells Fargo Bank, N.A., where she applies her expertise in developing innovative financial solutions. Her work focuses on improving customer service and operational efficiency through technology.
Collaborations
Kristin collaborates with talented professionals such as Matthew G. Vanhouten and Uma Meyyappan, contributing to a dynamic team that drives innovation within the financial sector.
Conclusion
Kristin Deegan's contributions to financial technology through her patents demonstrate her commitment to enhancing customer experiences and operational efficiency. Her work continues to influence the industry positively.