Company Filing History:
2 out of 12 
2 out of 169 
2 out of 16 Years Active: 2005-2007
Title: Innovations by Krisinda A Guerrero
Introduction
Krisinda A Guerrero is an accomplished inventor based in San Antonio, TX. He has made significant contributions to the field of customer service technology, holding two patents that enhance the efficiency of customer interactions. His innovative approaches have the potential to transform how customer service representatives engage with clients.
Latest Patents
Krisinda's latest patents include a system and method to provide automated scripting for customer service representatives. This disclosed method offers automated scripting to guide a customer service representative (CSR) in handling calls from customers. The operations within the method involve displaying products and two or more purpose classifications for selection by the CSR. The purpose classifications include an add classification for customer requests to add a new product to an account and a remove classification for customer requests to remove an existing product from the account. A page generator receives input from the CSR selecting one of the purpose classifications and one of the products relevant to the call. In response, the page generator automatically displays a customized page with scripted text for the CSR to read to the customer. The scripted text corresponds specifically to both the selected purpose classification and the selected product.
Career Highlights
Throughout his career, Krisinda has worked with notable companies such as SBC Services, Inc. and SBC Technology Resources, Inc. His experience in these organizations has equipped him with the skills necessary to develop innovative solutions in customer service technology.
Collaborations
Krisinda has collaborated with talented individuals, including Stanford Emery Pennington, Jr. and Melissa L Oldenburg. These partnerships have contributed to the development of his innovative ideas and patents.
Conclusion
Krisinda A Guerrero is a notable inventor whose work in automated customer service scripting showcases his commitment to improving customer interactions. His patents reflect a deep understanding of the needs of both customers and service representatives.