Kirk Randall Hill

Title: Kirk Randall Hill: Innovator in Call Routing Technologies

Introduction

Kirk Randall Hill is a notable inventor based in Monument, Colorado. He has made significant contributions to the field of telecommunications, particularly in call routing technologies. With a total of 2 patents, Hill's work has had a meaningful impact on how calls are managed and routed in customer networks.

Latest Patents

Hill's latest patents include innovative systems designed to enhance call routing efficiency. One of his patents, titled "Avoiding Failed Routes," describes a system that includes a failed route avoidance device. This device is capable of receiving notifications about failed calls and determining whether to place contact agents in an avoidance list based on specific response codes. The system generates avoidance records to improve call routing strategies. Another patent, "IVR Call Routing Using Encrypted Data," utilizes a token representing encrypted data to initiate a call routing strategy. This strategy is designed to query decrypted data to establish data relationships, thereby optimizing the call routing process.

Career Highlights

Kirk Randall Hill is currently employed at Verizon Patent and Licensing Inc., where he continues to develop and refine innovative technologies in telecommunications. His work at Verizon has allowed him to collaborate with other talented professionals in the field.

Collaborations

Hill has worked alongside notable colleagues such as Steven William Statham and David E Phelps. Their combined expertise contributes to the advancement of technologies that enhance customer experiences in telecommunications.

Conclusion

Kirk Randall Hill is a distinguished inventor whose contributions to call routing technologies have paved the way for more efficient communication systems. His patents reflect a commitment to innovation and improvement in the telecommunications industry.