Khyati Sinha

Title: Khyati Sinha: Innovator in Real-Time Customer Satisfaction Analysis

Introduction

Khyati Sinha is an accomplished inventor based in Worthington, OH (US). She has made significant contributions to the field of customer service through her innovative patent. Her work focuses on enhancing the understanding of customer dissatisfaction in real-time, which is crucial for improving service quality.

Latest Patents

Khyati holds a patent titled "System and method for real-time identification of dissatisfaction data." This invention discloses various methods, apparatuses, systems, and media for the automatic real-time identification of dissatisfaction data. The system involves a receiver that captures a real-time stream of call transcript data generated during interactions between customers and agents. A processor implements a machine learning model that includes predefined complaint data. It applies the received call transcript data onto the model, compares it with predefined complaint data, and generates a similarity score. This score helps in identifying dissatisfaction data based on a predetermined threshold value.

Career Highlights

Khyati Sinha is currently employed at JPMorgan Chase Bank, N.A., where she applies her expertise in customer service technology. Her innovative approach has the potential to transform how companies understand and respond to customer feedback.

Collaborations

Khyati has collaborated with notable colleagues such as Siva Tanuku and Matthew Ray. Their teamwork contributes to the advancement of customer service technologies and enhances the effectiveness of their projects.

Conclusion

Khyati Sinha is a pioneering inventor whose work in real-time customer dissatisfaction identification is making waves in the industry. Her contributions are vital for improving customer service experiences and driving innovation in the field.