Company Filing History:
Years Active: 2010-2011
Title: Kevin Hegebarth: Innovator in Call Center Technology
Introduction
Kevin Hegebarth is a notable inventor based in Alpharetta, GA (US). He has made significant contributions to the field of call center technology, particularly in the areas of scheduling and performance optimization. With a total of 2 patents, Hegebarth's work focuses on enhancing the efficiency and effectiveness of call center operations.
Latest Patents
Hegebarth's latest patents include innovative systems and methods for scheduling call center agents using quality data and correlation-based discovery. The first patent outlines a system that enables the scheduling of call center agents based on their quality scores. This system includes an agent computing device that collects quality scores, which are then transmitted over a network to a manager computing device. The manager device uses this data to determine a quality goal and create an optimal schedule for the agents.
The second patent focuses on the visualization of call center performance. This method involves obtaining data on agent quality performance and call center operations, correlating this data, and optimizing performance based on the findings. These innovations aim to improve the overall service quality provided by call centers.
Career Highlights
Kevin Hegebarth is currently employed at Verint Americas Inc., where he continues to develop cutting-edge solutions for call center management. His work has been instrumental in advancing the technology used in this sector, making him a valuable asset to his company.
Collaborations
Hegebarth collaborates with talented professionals such as Jason Fama and Michael Robert Bourke. Their combined expertise contributes to the innovative projects at Verint Americas Inc.
Conclusion
Kevin Hegebarth is a prominent inventor whose work in call center technology has led to significant advancements in scheduling and performance optimization. His contributions are shaping the future of call center operations and enhancing service quality.