This inventor holds 1 USPTO granted patent. Top assignee: International Business Machines Corporation. Active years: 2004.
Company Filing History:
Years Active: 2004
Title: The Innovations of Kenneth C. Knapp
Introduction
Kenneth C. Knapp is an accomplished inventor based in Austin, TX. He has made significant contributions to the field of service efficiency through his innovative patent. His work focuses on improving customer service experiences by utilizing data-driven methods.
Latest Patents
Kenneth C. Knapp holds a patent for a "Method and apparatus to determine mean time to service." This invention captures actual service data during service at an establishment. It automatically records the time a party seeks service and when they begin receiving it, using sensors or a data processing system. The collected data is analyzed to calculate an average service delay, which is then adjusted based on various factors to provide prospective customers with an expected service delay.
Career Highlights
Kenneth is associated with International Business Machines Corporation, commonly known as IBM. His work at IBM has allowed him to develop and refine his innovative ideas, contributing to advancements in service efficiency.
Collaborations
Throughout his career, Kenneth has collaborated with notable colleagues, including Michael Daniel Santivenere and Michael J. Sullivan. These collaborations have fostered a creative environment that encourages innovation and problem-solving.
Conclusion
Kenneth C. Knapp's contributions to the field of service efficiency through his patent demonstrate his commitment to improving customer experiences. His innovative approach continues to influence the industry and showcases the importance of data in enhancing service delivery.