Company Filing History:
Years Active: 2020-2023
Title: Keerthana Aravamudhan: Innovator in Customer Service Optimization
Introduction
Keerthana Aravamudhan is a talented inventor based in Des Plaines, IL (US). She has made significant contributions to the field of customer service technology, holding a total of 3 patents. Her innovative work focuses on optimizing customer service queues through advanced device detection technologies.
Latest Patents
One of her latest patents is titled "Computerized optimization of customer service queue based on customer device detection." This invention provides systems, methods, and apparatus that enhance the efficiency of customer service queues. The system includes device detection technology that is communicatively connected to a customer assistance server and a customer assistance client device. The technology detects customer devices and transmits relevant data to a customer assistance subsystem. This subsystem generates an optimal representative and position within the customer service queue for the detected device. Notifications about the optimal match are sent to both customers and customer representatives. Additionally, a survey is conducted post-assistance to update the variables used for generating optimal matches.
Career Highlights
Keerthana currently works at Capital One Services, LLC, where she applies her expertise in customer service optimization. Her innovative approach has led to significant advancements in how companies manage customer interactions and improve service efficiency.
Collaborations
Some of her notable coworkers include Sharad Ballepu and Jagmeet Singh, who contribute to the collaborative environment that fosters innovation at Capital One Services.
Conclusion
Keerthana Aravamudhan is a remarkable inventor whose work in customer service optimization is paving the way for more efficient and effective customer interactions. Her contributions are invaluable in the realm of technology and customer service.