Company Filing History:
Years Active: 2021-2024
Title: The Innovative Mind of Katie Truong
Introduction
Katie Truong is a talented inventor based in Coppell, Texas. She has made significant contributions to the field of technology, particularly in the area of complaint detection systems. With a total of three patents to her name, Katie is recognized for her innovative approaches to solving complex problems.
Latest Patents
Katie's latest patents focus on systems and methods for detecting complaint interactions. These patents describe a computer-based system and method for identifying complaint interactions. The system includes detecting appearances of linguistic structures related to complaints in an interaction, calculating at least one sentiment metric of the interaction, and classifying the interaction as being or not being a complaint interaction. This classification is based on the detected linguistic structures and the sentiment metrics, utilizing a trained supervised learning model.
Career Highlights
Katie currently works at Nice Ltd, where she continues to develop her innovative ideas. Her work has garnered attention for its practical applications in improving customer service and interaction analysis.
Collaborations
Katie collaborates with notable colleagues, including Steven Richard Arnold and Robert William Morris. Their combined expertise contributes to the advancement of their projects and the overall success of their initiatives.
Conclusion
Katie Truong is a remarkable inventor whose work in complaint detection systems showcases her innovative spirit and dedication to technology. Her contributions are paving the way for advancements in customer interaction analysis.