Katherine Godfrey

Title: Katherine Godfrey: Innovator in Automated Response Systems

Introduction

Katherine Godfrey is a notable inventor based in Medford, MA (US), recognized for her contributions to automated response systems. With a total of two patents to her name, she has made significant advancements in the field of call processing and analysis.

Latest Patents

Katherine's latest patents include an "Apparatus and method for visually representing events in calls handled by an automated response system." This innovative system utilizes recordings of calls to visually represent significant events that occur during interactions with an automated response system. The system annotates and timestamps these events, allowing for a detailed analysis of call types and timings, which are illustrated through bar graphs.

Another significant patent is the "Apparatus and method for analyzing routing of calls in an automated response system." This system records multiple calls and analyzes the performance of an interactive voice response (IVR) system. It codes and annotates interactions between agents and callers, detects routing operations, and cross-tabulates this information to enhance the understanding of call flows and interactions.

Career Highlights

Katherine Godfrey is currently employed at Verizon Corporate Services Group Inc., where she continues to innovate and improve automated response technologies. Her work has been instrumental in enhancing the efficiency and effectiveness of call processing systems.

Collaborations

Katherine collaborates with talented professionals in her field, including coworkers Patrick Peterson and Bernhard Suhm. Their combined expertise contributes to the development of cutting-edge solutions in automated response systems.

Conclusion

Katherine Godfrey's innovative work in automated response systems has made a significant impact on the industry. Her patents reflect her commitment to improving call processing and analysis, showcasing her role as a leading inventor in this field.