Karen Chan

Title: The Innovative Mind of Karen Chan

Introduction

Karen Chan is a talented inventor based in Richmond Hill, Canada. She has made significant contributions to the field of customer care technology. Her innovative approach has led to the development of a unique patent that enhances the efficiency of customer service interactions.

Latest Patents

Karen holds a patent titled "System and method of rule creation based on frequency of question." This method prioritizes rule creation for computer-assisted customer care. When a question from a user is received by a customer care analytics engine, and no rule is automatically triggered, the question is added to an unfired questions list along with the related device profile. The analytics engine then parses the question to match terms in other questions on the list. Additionally, the question is categorized based on the device profile. A prioritization algorithm ranks the question according to the frequency of terms, allowing for the creation of rules that enable automatic handling of similar questions in the future. This innovative system streamlines customer service processes and improves user experience.

Career Highlights

Karen is currently employed at Crowdcare Corporation, where she continues to develop cutting-edge solutions for customer care. Her work focuses on leveraging technology to enhance customer interactions and improve service efficiency. With her expertise, she has become a valuable asset to her team and the company.

Collaborations

Karen collaborates with talented individuals such as Jeffrey Brunet and Yousuf Chowdhary. Together, they work on innovative projects that aim to revolutionize customer care technology.

Conclusion

Karen Chan is a remarkable inventor whose contributions to customer care technology are noteworthy. Her patent demonstrates her ability to create solutions that address real-world challenges in customer service. Through her work at Crowdcare Corporation, she continues to make a positive impact in the industry.