This inventor holds 1 USPTO granted patent and 2 published patent applications. Top assignee: Jpmorgan Chase Bank, N.a.. Active years: 2026.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2026
Title: Kai Ni and Real-Time Identification of Customer Dissatisfaction
Introduction
Kai Ni is an inventor based in Basking Ridge, New Jersey, and is associated with JPMorgan Chase Bank, N.A. His patent work addresses how customer dissatisfaction can be identified automatically from live customer-service conversations.
Latest Patents
Ni is named on 1 patent: “System and Method for Real-Time Identification of Dissatisfaction Data.” The invention describes receiving a real-time stream of call-transcript data from a customer-agent call or chat and applying it to a machine-learning model containing predefined complaint data. The system compares the transcript with that data, calculates a similarity score, and identifies the transcript as dissatisfaction data when the score meets or exceeds a predetermined threshold.
Career Highlights
The patent reflects an application of machine learning to customer-service operations. By analyzing conversations as they occur, the disclosed system is designed to help identify dissatisfaction promptly and consistently.
Collaborations
Siva Tanuku and Matthew Ray are listed as Ni’s coworkers. The available information does not specify their roles in the patent or their contributions to the invention.
Conclusion
Kai Ni’s patent focuses on using real-time transcript analysis and machine learning to detect customer dissatisfaction, connecting his inventive work with customer-service technology at JPMorgan Chase Bank, N.A.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile