Joshua West

Title: Innovations by Joshua West

Introduction

Joshua West is an accomplished inventor based in Leander, TX (US). He holds a total of 5 patents that showcase his expertise in automation and security technologies. His work significantly contributes to advancements in customer service automation and device security.

Latest Patents

One of Joshua's latest patents is focused on supporting automation of customer service. This patent describes various methods, computer-readable media, and apparatuses for enhancing customer service automation. The innovation is based on analyzing conversations between customers and customer service agents to identify conversation-level and utterance-level topics. This analysis helps in controlling the initiation of customer service automation actions and the design of chatbots for customer service centers.

Another notable patent is a signal detection system aimed at improving security for microphone-controllable devices. This method involves detecting a photoacoustic light signal to prevent unauthorized voice commands. The system activates counter-measures to block the photoacoustic signal from reaching the device's microphone, thereby enhancing security.

Career Highlights

Joshua West is currently employed at AT&T Intellectual Property I, L.P., where he continues to innovate and develop new technologies. His contributions to the field have been recognized through his patents, which reflect his commitment to improving customer service and device security.

Collaborations

Joshua has collaborated with notable coworkers, including Martin Patrick McEnroe and Gary Brian Temerowski, II. These partnerships have likely fostered a creative environment that encourages innovation and the development of cutting-edge technologies.

Conclusion

Joshua West is a prominent inventor whose work in automation and security has made a significant impact in his field. His patents demonstrate his ability to address contemporary challenges through innovative solutions.